Support

Telegram Support

Instant messaging support

Get quick help and support through our Telegram channel. Perfect for urgent questions and real-time assistance.

Message on Telegram
Available 24/7 • Usually responds within minutes

Email Support

Detailed written support

Send us detailed questions or issues via email. Best for complex problems that need thorough documentation.

Send Email
support@aklink.in • Response within 2-6 hours

Common Help Topics

Getting Started

  • • Store setup and configuration
  • • Adding your first products
  • • Theme selection and customization
  • • Payment method setup

Advanced Features

  • • Custom domain mapping
  • • Analytics and reporting
  • • Bulk product uploads
  • • Marketing and promotions

Order Management

  • • Processing customer orders
  • • Updating order status
  • • Managing payments and refunds
  • • Customer communication

Technical Issues

  • • Website loading problems
  • • Payment gateway issues
  • • Mobile responsiveness
  • • Account and billing questions

Quick Tips

Before contacting support: Try refreshing the page or logging out and back in.

When reporting issues: Include screenshots, error messages, and steps to reproduce the problem.

For urgent issues: Use Telegram for fastest response. For complex issues, use email.

Best response times: Monday-Friday 9 AM - 8 PM IST